Terms & Conditions

Welcome to Milky Nest. By using our website and services, you agree to the following Terms & Conditions. Please read them carefully.

1. General

• This website and subscription service is operated by Milky Nest, Mysore, Karnataka.
• By subscribing or purchasing from us, you agree to comply with these Terms & Conditions, as well as our Shipping Policy, Refund & Cancellation Policy, and Privacy Policy.

2. Subscription & Orders

• Subscriptions are available on a prepaid basis (monthly, 15 days).
• The Cost for 500ml or 1L varies between ₹510 and ₹1,950 respectively for subscription period.
• Customers are responsible for providing accurate details (address, pincode, contact info, Lat/Long).
• Orders and deliveries are subject to service availability in your area.

3. Delivery

• Deliveries are made daily between 6:00 AM – 9:00 AM, except on paused dates.
• Delivery delays may occur due to weather, traffic, or unforeseen circumstances.
• If the customer is unavailable at the time of delivery, the order will still be considered completed.

4. Pauses, Cancellations & Refunds

• Customers may pause deliveries via their dashboard, paused days extend the subscription.
• Cancellations are allowed anytime before the next billing cycle.
• Refunds are only applicable if:
  • The product is not delivered.
  • The product delivered was damaged/spoiled.

5. Payments

• Payments must be made in advance through our secure payment gateways.
• Milky Nest does not store or have access to your credit/debit card details.
• All transactions are subject to verification and acceptance by Milky Nest.

6. Customer Responsibilities

• Ensure bottles/pouches (if reusable) are returned during the next delivery.
• Provide safe and accessible delivery instructions (e.g., gated community entry).
• Update your contact details promptly to avoid missed deliveries.

7. Limitation of Liability

• While we ensure the highest quality and hygiene, Milky Nest shall not be held liable for:
  • Delays due to circumstances beyond our control.
  • Issues arising from improper storage of milk after delivery.

8. Intellectual Property

• All website content, logos, images, and materials are the property of Milky Nest.
• Unauthorized copying, reproduction, or use is prohibited.

9. Changes to Terms

• Milky Nest reserves the right to update these Terms & Conditions at any time.
• Changes will be effective immediately upon posting on our website.

10. Contact Us

For any questions about these Terms & Conditions, please contact:

• WhatsApp/Call: +91 8296172693
• Email: contact@milkynest.in