Terms & Conditions
Welcome to Milky Nest. By using our website and services, you agree to the following Terms & Conditions. Please read them carefully.
1. General
- This website and subscription service is operated by Milky Nest, Mysore, Karnataka.
- By subscribing or purchasing from us, you agree to comply with these Terms & Conditions, as well as our Shipping Policy, Refund & Cancellation Policy, and Privacy Policy.
2. Subscription & Orders
- Subscriptions are available on a prepaid basis (monthly, 15 days).
- The Cost for 500ml or 1L varies between ₹510 and ₹1,950 respectively for subscription period.
- Customers are responsible for providing accurate details (address, pincode, contact info, Lat/Long).
- Orders and deliveries are subject to service availability in your area.
3. Delivery
- Deliveries are made daily between 6:00 AM – 9:00 AM, except on paused dates.
- Delivery delays may occur due to weather, traffic, or unforeseen circumstances.
- If the customer is unavailable at the time of delivery, the order will still be considered completed.
4. Pauses, Cancellations & Refunds
- Customers may pause deliveries via their dashboard, paused days extend the subscription.
- Cancellations are allowed anytime before the next billing cycle.
- Refunds are only applicable if:
- The product is not delivered.
- The product delivered was damaged/spoiled.
5. Payments
- Payments must be made in advance through our secure payment gateways.
- Milky Nest does not store or have access to your credit/debit card details.
- All transactions are subject to verification and acceptance by Milky Nest.
6. Customer Responsibilities
- Ensure bottles/pouches (if reusable) are returned during the next delivery.
- Provide safe and accessible delivery instructions (e.g., gated community entry).
- Update your contact details promptly to avoid missed deliveries.
7. Limitation of Liability
- While we ensure the highest quality and hygiene, Milky Nest shall not be held liable for:
- Delays due to circumstances beyond our control.
- Issues arising from improper storage of milk after delivery.
8. Intellectual Property
- All website content, logos, images, and materials are the property of Milky Nest.
- Unauthorized copying, reproduction, or use is prohibited.
9. Changes to Terms
- Milky Nest reserves the right to update these Terms & Conditions at any time.
- Changes will be effective immediately upon posting on our website.
10. Contact Us
For any questions about these Terms & Conditions, please contact:
- WhatsApp/Call: +91 8296172693
- Email: contact@milkynest.in