Shipping & Delivery Policy

1. Delivery Areas
We currently deliver fresh milk and related products to selected locations in Mysuru and surrounding areas.
At sign-up, please enter your pincode to confirm if delivery is available in your area.

2. Delivery Timings

• Milk is delivered every morning between 6:00 AM – 9:00 AM.
• We aim to deliver within 1-2 hours of milking to ensure freshness.
• In case of delays due to weather, traffic, or unforeseen circumstances, we will notify you via WhatsApp/SMS/E-mail.

3. Delivery Frequency

• Subscriptions are fulfilled daily, except on paused dates chosen by the customer.
• Customers may manage pause/resume dates through their dashboard.

4. Delivery Charges

• Standard delivery is free of cost for subscription customers.

5. Packaging

• Milk is delivered in sealed glass bottles / food-grade to maintain hygiene and freshness.
• Please rinse and return reusable bottles (if applicable) to the delivery staff during the next delivery.

6. Missed Deliveries

• If our delivery team is unable to deliver due to customer unavailability (gate closed, no response, etc.), the delivery will still be considered completed.
• Customers may reschedule only if notified before 9:00 PM on the previous day.

7. Changes to Address or Delivery Instructions

• Customers must update their delivery address, contact details, or instructions at least 24 hours in advance.
• We cannot guarantee rerouting on the same day of delivery.

8. Contact for Support
For any queries related to delivery, please reach out:

• WhatsApp/Call: +91 8296172693
• Email: contact@milkynest.in